Let’s recap July’s most interesting eCommerce news. Chatbots and voice apps showed us new ways to engage and delight customers. The need for crazy startups is growing. Amazon experienced a rocky start during the Prime Day holiday. How have PWAs changed in the last year? What else?
Purna Virji (Microsoft) On the 4 C’s of designing conversational AI
We’re moving into a brave new world where conversation is the new interface. Designed correctly, chatbots and voice apps can engage and delight customers. Poor user experiences, on the other hand, can alienate customers in droves. What are the secrets to creating effective conversational experiences? See the video>
A one year PWA retrospective
The idea of building a “Progressive Web App” (PWA) is not new, but its definition has changed with the emergence of key technologies like service workers. Now it’s finally possible to build great experiences in a mobile browser. Being an early adopter can be scary, so we’d like to share a brief overview of our experience building one of the world’s largest progressive web apps – Pinterest. Read more>
The false tale of Amazon’s industry-conquering juggernaut
Amazon is one of the largest and most formidable companies in the world. Its $50 billion revenue per quarter means the company is worth more than $850 billion. There’s no industry that Amazon feels incapable of taking on — not even the Google and Facebook fief of advertising, where Amazon is already bringing in some $2 billion in revenues every quarter.
Still, it’s really nothing to be scared of. Read more>
Amazon’s Prime Day outages trip up shoppers
Amazon’s self-created Prime Day holiday got off to a rocky start. The retailing giant’s website experienced periodic outages on desktop and mobile. Many shoppers hoping to score deals were instead met with photos of cute dogs, the company’s standard error page. The issues appeared to affect other Amazon products and services as well. Read more>
7 Steps to Succeed in Multiple Channel Retail
Successful multi-channel retailing is essential to ensuring excellent shopping experiences for customers. What are the key steps to get ahead in multi-channel retail? Read more>
Request for (crazy) startups
Yesterday, I met a founder building the future of voice communication. I immediately offered to invest, even though they had no users – or even a product. What’s more important to me is the vision and a deep conviction in where the world is going. I’m looking for more startups with crazy ideas; founders that have a unique perspective and approach to our crowded, attention-grabbing world. Read more>